KPS will be at the IQPC ( International Quality and Productivity Centre ) Executive Customer Contact Exchange conference. The conference focus on sharing of experiences around effective management of contact centres and and delivery of high quality customer service experiences.
A theme of this years conference is self service which is rapidly emerging as a growing area in customer service delivery. With the trend towards self service and increasing service expectations from customers, it is becoming essential for organisations to provide a seamless integrated service experience.
During the conference KPS will be introducing the Universal Knowledge solution and explain how knowledge management software can be used to enable and enhance self service and multi channel customer service delivery.
Universal Knowledge features will be explained in terms of how these can be used to implement improvements in service delivery short project implementation lead-times and long term benefits.
To learn more about Universal Knowledge and self service Contact KPS