Frequently Asked Questions

What is Knowledge Management? What is a Knowledge Management System? How can a Knowledge Management System help me? What are the benefits of Knowledge Sharing? Do I need to migrate my content into the KMS, or can I leave it in SharePoint / Dropbox / One Drive / Google Drive? Can Universal Knowledge be integrated with a website or CRM / ITSM system? What is tacit knowledge? What is explicit knowledge? What is a SOP? Can a Knowledge Management System be used to manage SOPs? Is Universal Knowledge available both SaaS and On Premise? What is a Knowledge Base? What is a self service portal? What is institutional knowledge? What is a Knowledge Management framework? Is SharePoint an effective platform for Knowledge Management? What is a Knowledge Management Process? What part does Knowledge Management play in customer engagement software? What is a Knowledge Management Platform? Social Media Knowledge Management – how can Universal Knowledge from KPS help? Tacit v Explicit Knowledge, what is the difference?