Universal Knowledge is effective either standalone or integrated, but you may be asking yourself ‘What benefits do I get from a Knowledge Management integration?’ The answer – simplicity. When undergoing a Knowledge Management integration with your current systems, the benefits of your current systems and the KPS Knowledge Management solution are reaped all from one seamless user interface whilst following processes that are already in place to encourage user adoption.
Making Knowledge Available from Existing Systems
A comprehensive set of APIs links KPS knowledge management software to your existing systems. This makes information available at the point of need, without people having to open a separate application to find it.
By embedding the knowledge management tool into your call handling application, you save time and ensure successful adoption. Customers also benefit, because they get the right answers faster. As a result, you both improve the customer experience and reduce operational costs.
