Microsoft SharePoint is a common component in IT environments. Often used as a content management and sharing platform SharePoint may be used to capt...
News Blog
The KPS knowledge management news blogs offer guidance, tips and perspectives
KPS Knowledge Management Software Available on G-Cloud-5
KPS has been awarded a place in the latest iteration of the UK Government G Cloud 5 framework. KPS is recognised as a supplier within the UK Governmen...
Social Media and Knowledge Management Tools
Social media use is evolving rapidly. Users include almost any group or customer segment and social media is changing the landscape of customer servic...
Universal Knowledge Enabling Self Service
KPS will be at the IQPC ( International Quality and Productivity Centre ) Executive Customer Contact Exchange conference. The conference focus on shar...
KPS will be at the Executive Customer Contact Exchange
KPS will be at the executive customer contact exchange at the Hilton Hotel in Manchester on May 19th and 20th 2014. We look forward to exchanging view...
Web Self Service User Adoption – Carrot or Stick?
Web based self-service for delivering customer service and technical support is one of the fastest growing areas in service delivery. In addition to t...
Help me Build a ‘Benefits of Knowledge Management’ Case Study
We are often asked by our clients to help them build their business case for knowledge management investment for their contact centre / service desk ...
Best Software for Knowledge Management
You might ask; “What is the best software for knowledge management?” A flippant answer could be “there is no best software for knowledge managem...
Speed to Competency for Service Agents – Measurement or Action?
Is increasing speed to competency in a contact centre environment about measurement or action? Maybe it is about a bit of both. By taking advant...