KPS will be at the executive customer contact exchange at the Hilton Hotel in Manchester on May 19th and 20th 2014. We look forward to exchanging view...
News Blog
The KPS knowledge management news blogs offer guidance, tips and perspectives
Web Self Service User Adoption – Carrot or Stick?
Web based self-service for delivering customer service and technical support is one of the fastest growing areas in service delivery. In addition to t...
Best Software for Knowledge Management
You might ask; “What is the best software for knowledge management?” A flippant answer could be “there is no best software for knowledge managem...
Speed to Competency for Service Agents – Measurement or Action?
Is increasing speed to competency in a contact centre environment about measurement or action? Maybe it is about a bit of both. By taking advant...
Accessing Public Service Websites ‘Your Search Yielded no results’
If accessing public services is the 4th main reason for going on-line then why do council search facilities vary and what happens when they fail the c...
What do Citizens Want from their Public Services Outside of office hours?
With a 24/7 open all hours style that the internet has generated and that people now expect. What can local councils offer their Citizens by way ...
Increase Productivity Within Your Organisation
Creating time is obviously impossible but something that we would all love to do, especially when you are up against that deadline! There are way...
New Release of Universal Knowledge Now Available
Knowledge Powered Solutions (KPS) announces the release of Universal Knowledge V4 Series. This new release sees better functionality, optimised sear...
Improving customer service in financial institutions, a way to build trust?
Can the Financial Service Sector and in particular Banks build customers loyalty and restore the trust we used to have in our financial institution...