What is the lifeblood of your organization? Many would say their “employees” are the most vital to the life and health of their organization. Othe...
News Blog
The KPS knowledge management news blogs offer guidance, tips and perspectives
Benefits Of Using Discussion Forums in a Knowledge Management Environment
Introduction This blog explores how Universal Knowledge can help businesses enable inter and cross departmental collaboration by discussing three area...
Greggs Knowledge Management Software
Greggs Knowledge Management Software for IT Service and Support Greggs is the UK’s leading retail baker specialising in sandwiches, savouries and al...
Social Media Ready Knowledge Management Software
Social media is changing the landscape of customer service at an ever increasing rate. Customers expect to both engage with your organisation and to s...
A Strategy To Enhance Patient Care – Healthcare Knowledge Management
It goes without saying that the number one priority for any healthcare organisation and its staff, is patient care and delivering a successful patient...
Customer Knowledge Management – Piecing Together the CRM Jigsaw
Today there is an abundance in the variety of CRM systems available for organisations to purchase and implement within their environment, environment,...
How to Optimise the Daily Activities of IT Support Agents
Companies all across the globe are continuously increasing the number of different technologies that exist within their workplace, differing in both v...
BPO Knowledge Management – Bridging the Gap Between Client and Provider in BPO Contact Centres
There are many current trends in today’s Business Process Outsourcing (BPO) organisations all with a key aim to optimise operations for both themsel...