Agilisys

Agilisys currently works with more than 50 councils across the UK, and has been helping transform public services for millions of citizens across the UK for over 15 years. Agilisys manages over 12 million customer interactions every year through digital, voice and face-to-face channels.

This partnership enhances the knowledge management offering of the Agilisys customer experience solutions, which are tailored to meet the needs of the public sector, helping deliver better customer experiences by giving staff access to the right information, at the right time, from any location and through any channel. The additional functionality brought by KPS builds on the work Agilisys already has to help improve productivity and reduce operational costs within public sector contact centres, outsourcing and web self-service environments to help meet the challenge of reduced budgets and increased demand from citizens.