Baldwin County, Alabama, located along the shores of the Gulf of Mexico and Mobile Bay, has a population of over 200,000 residents as of the 2020 Cens...
Case Studies - Knowledge Management System Examples
To find out more about how KPS’ Knowledge Management software has helped our clients to increase service delivery quality and efficiency, and how it could help you, download one of our knowledge management case studies below:
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KPS provides LBBD a single unified platform to capture and quickly access information from a variety of sources
The London Borough of Barking and Dagenham council (LBBD), based in East London, serves a population of approximately 230,000 citizens on a wide range...
KPS product ensures IU Health representatives provide patients with quality and timely information
Service knowledge management helps service agents and self service interactions become effective, timely and conclusive. Knowledge management plays a ...
Helping Universities to Save Money and Improve Student Services
Together with student fees and rising expectations of students, this is prompting the need for universities and further education institutions to deli...
SRO Solutions Improve Business in Offshore and Marine Sectors using Knowledge Management
SRO Solutions deliver leading asset management solutions, focusing on the three main sectors of Transportation, Offshore Oil & Gas and Manufacturing &...
When Outdated Systems no Longer Meet Requirements in Online Retail Contact Centre
What happens when legacy systems used for documenting key processes no longer meet the requirements of a fast evolving contact centre environment? Th...
Customer Service – Which Channels are Trending?
What are the key trends when customers choose service channel? Working with ContactBabel the contract centre research specialist we have collected inf...
Knowledge Management Software for Accessing Multiple Content Formats
A common need in contact centre operations that focus on providing detailed information and advice is READY ACCESS to the organisations knowledge base...
Knowledge Management delivers efficiencies in Public Health Contact Centres
KPS Knowledge Management tool helps Business Process Outsourcing (BPO) operator Serco manage and deliver multiple health related information services ...
Knowledge Management Software on G-Cloud
By joining G-Cloud KPS offers enhanced value for UK Central and Local Government service delivery. The KPS G-Cloud Knowledge Management Software can b...
Inner Circle Guide – Self Service in Multi Channel Customer Service Delivery
The multichannel revolution in customer service is not just about costs savings. There are real improvement opportunities in service delivery quality....
IT Service Desk Challenges and Solutions
When that employee is working in front-line services such as an IT service desk environment, an inability to provide the right information at first co...
24 Hour IT Support at Reduced Costs – Is this Possible?
Like many organisations requiring 24 hour IT support, police forces across the UK are faced with pressure to reduce cost and at the same time concentr...
University of Ottawa Knowledge Management Software
University of Ottawa (uOttawa) has over 42,000 students, 5,000 employees and 180,000 alumni and has a 97% employment rate for graduates. uOttawa uses ...
Service Knowledge Management Interactions in Health & Education?
Service knowledge management helps service agents and self service interactions become effective, timely and conclusive, which in turn reduces optiona...
Web Self Service
An Abundance of Information vs. What you need When you need It Information is everywhere, on demand 24/7 but the only information you want at any one ...
What do Local Councils and Financial Institutions have in Common?
Unfortunately the Lack of Trust and Poor Customers Services experiences can often link these two different sectors. Lack of Trust & Poor C...
What Problems Are Faced by the IT Help Desk?
Urged to do more with less whilst becoming increasingly accountable for the results is forcing IT help desks to reduce costs whilst still putting the ...
Sunrise Software
Sunrise Software Knowledge Management Solution for Help-desk and Customer Service Centres Sunrise is the UK‘s leading independent developer and solu...
United Health Care Knowledge Management Software
United Health Care Knowledge Management Software Solution ITSM United Healthcare is an operating division of United Health Group, the largest single h...
Stroma Knowledge Management Software
Stroma Service Consulting IT Service Management Solutions Stroma Service Consulting is an established IT consulting company that supports clients with...
Sheffield City Council Knowledge Management Software
Sheffield City Council Knowledge Management Software Solution for their Contact Centre Sheffield City Council uses Knowledge Powered Solution’s Know...
Quintica Knowledge Management Software
Quintica Knowledge Management Software for Enhancing Service Management Formed in 2001, Quintica is an ICT Technology and Professional Services system...
Contact 121 Knowledge Management Software
Contact 1-2-1 Australia Knowledge Management Software for Business Process Outsourcing Contact 1-2-1 is a flexible and affordable provider of full-ser...
NCC Group
NCC Group Escrow Management Solution We are working with NCC Group, a leading provider of Escrow Solutions, to offer our customers the peace of mind o...
Canterbury Christ Church University Knowledge Management Software
Canterbury Christ Church University Knowledge Management Software for Dynamic FAQs and Web Self Service Canterbury Christchurch University in Kent is...
Silah Gulf Knowledge Management Software
Silah Gulf Knowledge Management Software for Web Self Service Silah Gulf use KPS’s Universal Knowledge as part of their E Government Portal Ser...
Managing Organisational Data & Information Effectively
The lack of physical evidence of how big the issue may be can also be an issue. The challenge is to monitor your information mountain effectively! The...
How can you Access Public Sector Information, Easily?
These are some of the questions that I will explore in this blog series around Local Authorities, the information that they provide and some solutions...