Simple, Straightforward Pricing

Content Creation using templates

Templates are used to predefine the styling and structure of content

Content Workflows

Control the content creation process with bespoke workflows for reviews and approvals

Decision trees

Guide a user to the right answer by asking questions in a predefined decision tree

Knowledge Item dashboard

Revision History, discussions and reworks available in a single view of the knowledge item

Upload files

Can upload files and create a Knowledge Item from the file, multiple formats supported including video, images, office files.

Omnichannel content

In an article, define omnichannel content with a different tone-of-voice for each channel (e.g. voice, e-mail, chat)

Custom fields

Can add additional values with validation of entries and mandatory inputs

Section Classifications

Different sections of a template can be viewed by users of a different level

Keywords

Optimize search results by adding article keywords

Index Content from Cloud Repositories

Leave content in situ in SharePoint, Google Docs, Dropbox and websites and index at source.

Taxonomy Nodes

Categorise knowledge to specific topics and assign rights and roles to user teams

Topics

Allow topics to be associated to multiple taxonomies

Article types

Create different types of articles, for instance FAQ, work instructions, procedures.

Categories

Can create a hierarchy of categories to apply to content in addition to the taxonomy structure allowing flexible filtering and categorisation

Item Filter

Advanced filtering of content

User groups

Apply different roles for knowledge administrators. Assign user groups to different secure portals.

Configurable Reporting

Inbuilt Report Writing tool for user, topic and document usage reporting

Performance insights

Get an overview of user activity

Inbuilt Reporting Dashboards

At a glance knowledge base usage broken down by day, week, month.

Configurable Layouts

Different pages for different teams can be set up using drag and drop

Portlets

Show portlets within a secure layout with user definable filters

Customise Colours

Colours and Logos can be changed for each layout

User definable menu options

Custom portlets can be added to the menu for all or some users

Compare Revisions

Users can see differences between content revisions

Rework Requests

Users can request a change to content with workflow

Ask the Expert

Users can request new knowledge with workflow

Favourites

A secure portal user can create personal article favourites

Likes

Users can like content for dynamic display

Discussion Forums

Can discuss topics or content with other users

Download files

Can download articles in pdf format and uploaded files in their original format

Search results filter

Within a secure portal, search results can be filtered and narrowed by document type, date range, taxonomy, category and exact word matching.

Voice activated Search

Can ask the knowledge base a question through voice for accessibility

Smart search

Advanced search with fragments taking users to the best matching sections of a document

Create expert templates

Configurable forms for input of expert question (new knowledge request) detail

Multilingual

Manage content in multiple languages

SSO – SCIM

User management based on Active Directory

OAuth2.0

Securely logging in from a third-party service using a user’s existing account

Global Term Editor

Can change terminology in interface

API integrations

Create integrations with applications, chatbots, websites etc.